Customer Help

FAQs & Store Policy

Everything you may need before or after ordering, including ingredients, storage, shipping, returns, refunds, replacements, and marketplace concerns.

Help Center

Frequently Asked Questions

Helpful information about ordering, ingredients, storage, shipping, delivery, returns, refunds, and replacements.

General

Where are you located?

We are in Pandacan, Manila.

When is your opening and closing time?

Our station operates from 8:30 AM to 8:00 PM only. We are open Monday to Sunday.

Do you have a physical store?

We do not have a physical store open for walk-ins. We have a baking and packing station intended for deliveries and pickups.

What are your payment options? Do you accept cash on delivery or cash upon pickup?

We offer online payment methods including BDO bank transfer, GCASH, PAYMAYA, and GOTYME. Credit cards are not accepted.

Customers can use cash on delivery on all our platforms. For same-day delivery, COD and COP orders must be booked by customers.

Where can we place an order?

You can place an order through our official website and Facebook page for same-day delivery or quicker shipment. You can also order through TikTok Shop for pre-orders.

Food & Ingredients

What kind of galactagogues do you use?

We only use natural galactagogues such as ground flaxseeds, brewer's yeast, malunggay powder or flakes, and oats.

Are your treats suitable for moms with dietary restrictions?

It depends on what kind of diet you follow. Our treats contain sugar, cow's milk, and eggs.

Are your treats G6PD-friendly?

Yes, except our peanut butter spread. Our treats are soybean and fenugreek free (two of the most common G6PD triggers).

We use almond on crumble, which is considered a safe alternative for peanuts and legumes. However, you can omit it from the choices if you prefer not to consume it.

Can we request customization of our treats?

Unfortunately, we do not allow this. Since our treats are baked in batches every day, customization is not possible because our bakers adhere to a specific recipe for each treat.

Is this Halal certified?

No, we are not yet Halal certified; however, we assure you that our treats contain no meat, lard, or alcohol. We do not process or package our treats with any alcohol or pork-related products.

Are these safe to consume while pregnant, by kids, and by non-lactating adults?

Yes, as our treats contain only natural ingredients. However, there may be exceptions to consider such as your diet, blood pressure, allergens, and sugar levels prior to taking them.

Storage, Lifespan & Instructions

How do you take your treats?

Recommended intake is 3–5 pieces along with 1 cup/glass of water 30–45 minutes before breastfeeding or power pumping.

For pregnant customers, limit intake to 1–3 pieces in a day.

Note: Based on feedback, customers typically notice an increase within 1–3 days of taking our treats while maintaining regular pumping or breastfeeding. Results may vary.

How do you store your treats?

Our treats are good for up to a month (or until their expiration date) if kept refrigerated, and up to 15 days at room temperature.

Best to take immediately and consistently to see positive results.

Can these be taken past their expiration date?

While our treats may occasionally last longer than expected, we strongly recommend disposing of any treats that are past their expiration date.

How can we know if the treats have begun to spoil?

Look for molds that appear grayish and web-like. The taste may also become unpleasant, similar to wet soil.

Shipment & Delivery

Do you offer same-day delivery?

Yes. We can do same-day delivery within Metro Manila and some parts of Cavite, Rizal, Bulacan, and Laguna every day via Lalamove courier. We can either assist you with booking, or you can arrange and book your own courier.

What are the earliest and latest times you can book for same-day delivery?

Our station operates from 8:30 AM to 8:00 PM only. We can schedule bookings as early as 8:00 AM if needed, but our typical time for the first batch is between 11:00 AM and 12:00 noon. Delivery times are unpredictable as they depend on the rider. We can provide a delivery link upon request so you can track your delivery.

Do you accept rush orders?

Yes. Most of the time, our treats are ready for delivery since we bake and pack every day. We can handle rush orders upon request, but they must be booked by the customer.

Do you accept bulk orders?

Yes, we accept bulk orders for personal consumption; discounts and free items are available for these orders. However, we do not allow resellers or anyone who buys in bulk to sell again.

Do you ship nationwide?

Yes. We offer nationwide delivery. You can place an order through our TikTok Shop, or directly with us through our Facebook page or official website.

How long is shipment through Shopee & TikTok?

Our usual shipping time for these platforms is 1–3 days after checkout. Please note that all orders made on these platforms are pre-orders.

You can also order directly from our Facebook page or website for quicker shipping, as we provide same-day pickup through JNT Courier.

Store Policy

Return, Refund & Replacement

All customers are entitled to either a refund or replacement of products, guided by the policies of the Department of Trade and Industry.

Wrong product delivered: Products should be intact, complete, and undamaged when requesting a return or replacement.
Incomplete orders: The customer is required to provide video and photographic evidence of the unpacking process. If approved, remaining items shall be delivered without additional delivery fees.
Damaged product: The customer is required to provide video and photographic evidence of the unpacking process. Products damaged as a result of courier mishandling must be reported to us immediately upon receipt.
Spoiled product: The customer can request a replacement or refund within 15 days of purchase if the products have spoiled. If the customer reports spoilage despite following proper storage instructions, an investigation will occur based on the evidence provided.

Important: Products damaged due to buyer mishandling or negligence cannot be returned. Partially or fully consumed products are not accepted for return, refund, or replacement. A change of mind is not a valid reason for return. Any requested resolution is subject to approval.

How to Report an Order Concern

Send an email to support@boobiebiteslactation.com or message our official Facebook page.

Please include:

Subject: CONCERN_ORDER
Date of purchase
Name or username of the customer (for website, Facebook, or Instagram orders)
Customer address and contact number
Details of the concern (for example: spoiled product or wrong product)
Photo and video of unpacking the products upon receipt
Close-up photo of the product with the issue

Upon receipt of your request, our customer support team will contact you within 1–4 days for further information and questions. We highly encourage you to keep the products untouched until further notice.

The BoobieBites Quality Assurance Team will validate the complaint and make the appropriate recommendation within 5 days, including product replacement, refund, or return if the complaint is found valid. A response will be sent by email or Facebook Messenger with the evaluation result and next plan of action.

Shopee & TikTok Order Concerns

For any Shopee and TikTok order concerns, we strongly recommend reaching out to us immediately for further assistance.

Requests for returns, replacements, or refunds for orders made through these platforms will be governed by their respective policies and will be subject to approval based on the evidence you provide.

Visit our TikTok Shop